FAQ

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Frequently Asked Questions

Here you’ll find answers to the questions we get asked the most about buying at GTL Lighting.


  • Can led high bay light, street light, flood light, area light, plant grow light be customized?

    Yes, GTL can provide customized service regarding our product - led high bay light, street light, flood light, area light, plant grow light. In the world of unified products or services, customers have started to look for something different - the products have unique designs, shapes, colors, and so on, so as to enhance their brand awareness. We want your products to be the best and the most unique they can be. Combining the best ideas of our product designers and the best skills of our engineers, we keep your products at the optimum level and make you satisfied.

  • Does GTL provide ODM /OEM service?

    Yes,we can.

  • How does the warranty process work ?

    The process is very simple. Just send a couple of photos of the defective piece and we will provide the model replacement during next purchasing or refund the amount.

  • How can I track my order ?

    Once the shipment is confirmed, we will provide you with an exclusive tracking number for you to follow the delivery status.

  • What are the methods of payment accepted by GTL Lighting ?

    We accept direct bank transfers and PayPal. Credit Card and West Union.

  • Can I have a sample order for  Light ?

    Yes, sample order to test and check quality is welcomed. Mixed samples are acceptable.

  • Are you a manufacturer ?

    Yes, we have our own factory and manufacture experience base on ISO quality management since 2014.

  • How about the lead time of  Light ?

    5-7 days for sample order, 15-25 days for mass production order base on order quantities.

  • Is it OK to print my logo on  Light ?

    Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

  • How to proceed an order for  Light ?

    Firstly, please let us know your detail requirement and application environment, secondly we will recommend some suitable products and solutions to you according to your request. Thirdly, after confirm all the details, customers will issue the purchase order and make the payment to confirm, then we start for the production and arrange the shipment.

  • Can led high bay light, street light, flood light, area light, plant grow light be customized?

    Yes, GTL can provide customized service regarding our product - led high bay light, street light, flood light, area light, plant grow light. In the world of unified products or services, customers have started to look for something different - the products have unique designs, shapes, colors, and so on, so as to enhance their brand awareness. We want your products to be the best and the most unique they can be. Combining the best ideas of our product designers and the best skills of our engineers, we keep your products at the optimum level and make you satisfied.

  • Does GTL provide ODM /OEM service?

    Yes,we can.

  • How does the warranty process work ?

    The process is very simple. Just send a couple of photos of the defective piece and we will provide the model replacement during next purchasing or refund the amount.

  • How can I track my order ?

    Once the shipment is confirmed, we will provide you with an exclusive tracking number for you to follow the delivery status.

  • What are the methods of payment accepted by GTL Lighting ?

    We accept direct bank transfers and PayPal. Credit Card and West Union.

  • Can I have a sample order for  Light ?

    Yes, sample order to test and check quality is welcomed. Mixed samples are acceptable.

  • Are you a manufacturer ?

    Yes, we have our own factory and manufacture experience base on ISO quality management since 2014.

  • How about the lead time of  Light ?

    5-7 days for sample order, 15-25 days for mass production order base on order quantities.

  • Is it OK to print my logo on  Light ?

    Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

  • How to proceed an order for  Light ?

    Firstly, please let us know your detail requirement and application environment, secondly we will recommend some suitable products and solutions to you according to your request. Thirdly, after confirm all the details, customers will issue the purchase order and make the payment to confirm, then we start for the production and arrange the shipment.