Here you’ll find answers to the questions we get asked the most about buying at GTL Lighting.
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Can you provide technical support? Is there a contact number?
The products are equipped with instruction manuals. For more details, please consult our sales team.Our contact number is +86-19875512634.
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Can I request whatever tester LED light products I want?
Please contact our sales team, they will provide product information according to your needs.
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Does the product have a warranty period? How long is the warranty period?
Our products have a 5-year manufacturer's warranty
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What is the process of customizing products?What documents need to be submitted?
Please contact our sales team, they will provide you with all the details
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Do you have pre-sales support services?
Please contact our sales team, they will provide you with all the details
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What is the MOQ for customized products?
According to different models of products, there are different MOQs, please consult our sales staff for details
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Do you have after-sales service? What is the after-sales service process?
Please contact our sales team, they will provide you with all the details
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What is the product ordering process?
Step 1: Tell us the model, quantity and payment method you need.
Step 2: Make PI to confirm order details.
Step 3: Arrange payment after we confirm your order.
Step 4: Delivery within the specified time -
What are the packaging and shipping conditions of the product?
Customize the size of the packaging box according to different types of products. Negotiate the specific shipping method with our sales staff.
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What are the standards for product manufacturing? Which certification standards are met?（OEM/ODM）
The company has passed ISO9001 series quality system certification, CE certification, FCC certification, ROHS certification and ETL certification other common certifications in the industry.
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Can you provide technical support? Is there a contact number?
The products are equipped with instruction manuals. For more details, please consult our sales team.Our contact number is +86-19875512634.
-
Can I request whatever tester LED light products I want?
Please contact our sales team, they will provide product information according to your needs.
-
Does the product have a warranty period? How long is the warranty period?
Our products have a 5-year manufacturer's warranty
-
What is the process of customizing products?What documents need to be submitted?
Please contact our sales team, they will provide you with all the details
-
Do you have pre-sales support services?
Please contact our sales team, they will provide you with all the details
-
What is the MOQ for customized products?
According to different models of products, there are different MOQs, please consult our sales staff for details
-
Do you have after-sales service? What is the after-sales service process?
Please contact our sales team, they will provide you with all the details
-
What is the product ordering process?
Step 1: Tell us the model, quantity and payment method you need.
Step 2: Make PI to confirm order details.
Step 3: Arrange payment after we confirm your order.
Step 4: Delivery within the specified time -
What are the packaging and shipping conditions of the product?
Customize the size of the packaging box according to different types of products. Negotiate the specific shipping method with our sales staff.
-
What are the standards for product manufacturing? Which certification standards are met?（OEM/ODM）
The company has passed ISO9001 series quality system certification, CE certification, FCC certification, ROHS certification and ETL certification other common certifications in the industry.